Return and Refund Policy

Return Eligibility

You may request a return within 30 days of receiving an eligible item

Returned products should be in their original condition with the original packaging parts accessories and documentation included where applicable

Proof of purchase or your BackyardCraft order number may be required to process the return

Starting a Return

Please contact BackyardCraft before sending any item back

Include your order number the product being returned and the reason for the return so our customer support team can provide the correct return instructions and return address

Items sent without contacting us first may be delayed or sent to an incorrect return location

Return Shipping

Return shipping responsibility depends on the reason for the return

Damaged Defective or Incorrect Items

If your order arrives damaged defective or different from what you ordered please contact us as soon as possible

Provide your order number and clear photos of the product packaging and issue when available

We will review the issue and provide the appropriate replacement return or refund instructions

Refunds

Returned items are reviewed after they are received

Once an eligible return is approved the refund is issued to the original payment method used for the purchase

After a refund is issued your bank or payment provider may require additional time before the funds appear in your account

Return Condition

Products returned because of a change of mind should not show damage caused by use improper installation misuse or customer handling

Items should be packaged carefully for the return shipment with the included parts and accessories where applicable