Refund policy

Returns

We have a 30-day return policy, which means you may request a return within 30 days of receiving an eligible item.

To be eligible for a return, the product should be in its original condition and include the original packaging, parts, accessories, and documentation where applicable.

Proof of purchase or your BackyardCraft order number may be required to process the return.

To start a return, please contact us at contact@backyardcraft.com before sending any item back.

Please include your order number, the product being returned, and the reason for the return so our customer support team can provide the correct return instructions and return address.

Items sent back without contacting us first may be delayed or sent to an incorrect return location.

You can always contact us with return questions at contact@backyardcraft.com.

Return Shipping

Return shipping responsibility depends on the reason for the return.

Change of Mind
The customer is responsible for return shipping costs.

Damaged Defective or Incorrect Item
BackyardCraft will cover the return shipping cost.

We do not charge a restocking fee for eligible returns.

Damages and Issues

Please inspect your order after delivery and contact us as soon as possible if the item is damaged, defective, or different from what you ordered.

Please provide your order number and clear photos of the product, packaging, and issue when available.

We will review the issue and provide the appropriate replacement, return, or refund instructions.

Return Condition

Products returned because of a change of mind should not show damage caused by use, improper installation, misuse, or customer handling.

Items should be packaged carefully for return shipment and should include the original parts and accessories where applicable.

Refunds

Returned items are reviewed after they are received.

Once an eligible return is approved, the refund will be issued to the original payment method used for the purchase.

After a refund is issued, your bank or payment provider may require additional time before the funds appear in your account.

Contact

For questions about returns or refunds, contact:

Email
contact@backyardcraft.com

Phone
+1 (323) 916-8413